from the mail slot, check it:

Dear Sarah,

REPLACEMENT KEYS

I have recorded that you requested a replacement set of keys on 29th March to gain access to your home.
You will hopefully have had ample opportunity to locate your original set of keys or establish that they are in fact lost. Please can you contact me in the next 7 dats to either return the spare set of keys or to make payment of 20 pounds to cover the replacement costs.

Yours sincerely,
Michelle Christian
Accommodation Manager


...! this mess from oxford never ends. would've been lovely to hear of this little fee during the 90 second exchange in which she gave me a new set. they are in fact lost for chrissake.
accomodations management is a tawdry affair.

p.s. this is my 100th post on this blog, oo la la